Shipping Policy

Delivery Information

We can’t wait for you to receive your new pieces from Sienna & Grace Sydney. Below you’ll find everything you need to know about how we process, prepare and deliver your order.

Processing & Delivery Times

Order Processing

Once your order has been placed, please allow 1–3 business days for processing. During busy periods, sales or public holidays, processing may take slightly longer.

Once your order has been prepared and dispatched, you’ll receive your shipping confirmation and tracking information by email.

Estimated Delivery Time

After your order has been processed, delivery typically takes 5–12 business days, depending on your location and local delivery conditions.

We always do our best to ensure your order reaches you as quickly and smoothly as possible.

How to Order

Shopping with Sienna & Grace Sydney is simple.

1. Browse & Choose
Explore our collections, select your favourite pieces and add them to your shopping bag.

2. Proceed to Checkout
When you’re ready, head to checkout and enter your delivery information. Please double-check your address carefully to help prevent delivery delays.

3. Review Your Order
Take a moment to make sure your items, sizes and delivery details are correct.

4. Complete Payment
Choose from the secure payment methods available at checkout and complete your purchase.

Once your order has been successfully placed, you’ll receive an order confirmation by email.

Free Shipping

We’re delighted to offer FREE shipping on all orders. No minimum spend and no unexpected shipping fees at checkout.

It’s our way of saying thank you for choosing Sienna & Grace Sydney. 🇦🇺

Our Shipping Approach

We work with trusted fulfilment and delivery partners to offer our collections while keeping our prices accessible.

Depending on the items ordered and their availability, orders may be dispatched from one of our fulfilment locations. This means that, in some cases, items from the same order may arrive separately.

Track Your Order

Once tracking becomes available, you can follow your parcel through our Track Your Order page.

Please allow approximately 2–3 business days after dispatch for tracking information to become fully active. In some cases, tracking updates may take a little longer to appear while your parcel moves between carriers or fulfilment centres.

A Note on Delivery Delays

While we make every effort to deliver within the estimated timeframe, occasional delays can occur due to circumstances outside our control, including carrier delays, high-volume periods, weather conditions, customs processing or public holidays.

If your order is taking longer than expected, please contact our customer care team and we’ll be happy to assist.